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- 4 Ply Yarns
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- Cotton Yarns Adriafil
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- DK Yarns King Cole
- DK Yarns Sirdar
- DK Yarns Sublime
- Scarf Yarn
- Adriafil Knitting Patterns
- King Cole Accessory Patterns
- King Cole Baby 4 Ply Patterns
- King Cole Baby Alpaca Patterns
- King Cole Bamboo Cotton Patterns
- King Cole Big Value Baby DK Patterns
- King Cole Comfort DK Patterns
- King Cole Cotton Soft Patterns
- King Cole Crochet Patterns
- King Cole Fashion Aran Patterns
- King Cole Galaxy DK Patterns
- King Cole Garland Patterns
- King Cole Gentle Touch Patterns
- King Cole Haze Patterns
- King Cole Kids DK Patterns
- King Cole Magnum Chunky Patterns
- King Cole Melody Patterns
- King Cole Merino 4 Ply Patterns
- King Cole Merino Aran Patterns
- King Cole Merino Chunky Patterns
- King Cole Merino DK Patterns
- King Cole Mirage Patterns
- King Cole Pattern Books
- King Cole Riot Chunky Patterns
- King Cole Riot DK Patterns
- King Cole Romano Patterns
- King Cole Smooth DK Patterns
- King Cole Splash Patterns
- King Cole Twist Aran Patterns
- King Cole Wicked Patterns
- King Cole Zig Zag Patterns
- Peter Gregory Patterns
- Sirdar Adult Pattern Books
- Sirdar Baby / Kids Pattern Books
- Sirdar Big Softie Patterns
- Sirdar Crofter Chunky Patterns
- Sirdar Crofter DK Patterns
- Sirdar Flirt DK Patterns
- Sirdar Raffaella Patterns
- Sirdar Simply Recycled Aran Patterns
- Sirdar Simply Recycled DK Patterns
- Sirdar Snuggly 2 & 3 Ply Patterns
- Sirdar Snuggly Baby Bamboo Patterns
- Sirdar Snuggly Baby Crofter Patterns
- Sirdar Snuggly DK Patterns
- Sirdar Snuggly Pearls Patterns
- Sirdar Smiley Stripes Patterns
- Sirdar Snuggly Snowflake Chunky Patterns
- Sirdar Snuggly Snowflake DK Patterns
- Sirdar Snuggly Tiny Tots Patterns
- Sirdar Snuggly Speckle Patterns
- Sirdar Softspun Patterns
- Sirdar Squiggle Patterns
- Sirdar Summer Stripe Patterns
- Sirdar Supersoft Aran Patterns
- Sublime Pattern Books
- UKHKA Patterns
- Xmas Patterns
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| About Us This web site is owned and operated by Wool n Stuff Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: Wool n Stuff Ltd Wilson House, Charlotte Street, Wakefield, West Yorkshire, WF1 1UL Phone: 01924 252367 Email: woolnstuff@btconnect.com |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency. All card payments are processed by CreditCall. We are able to accept credit card payments over the phone if you prefer. Alternatively if you wish you can pay by cheque or Paypal, please select this option on 'Checkout'. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling We charge a flat Postage and Packaging (P & P) fee of £ 2.99 per order within the UK. Postage is free on UK orders over £ 20.00. All items are sent by Royal Mail, occasionally very heavy orders may be shipped by Parcel Force but we will advise you of this when we dispatch your order. For oversees orders Postage and Packaging is £ 10.00 per order regardless of the number of items you purchase. We ship all International Orders by Royal Mail Airmail. If you require your parcel to be shipped by International Signed For please inform us by email at the time of ordering. Unfortunately we do not have shop premises we are an internet only company as such it is not possible at this time to collect orders. |
| Delivery Schedule We deliver your order right away. We will normally send your order to you within 48 hours, however if an item is out of stock it may be upto 7 business days. We will email you when your order is posted to confirm it's on its way. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders If your item is not in stock, we will always email you with the option to cancel your order if you would rather not wait or give you the option to change the shade. If an item has been discontinued and we have insufficient stock for your order, we will refund you straight away and email you to let you know we have done so. |
| Tax Charges For orders made from the UK or the European Union, 20% VAT is included. All other orders are VAT free. We supply a VAT invoice with all orders. |
| Credit Card Security When the order is placed at our website, you will be directed to CreditCall or Paypal (depending on your payment choice) to make your payment. We do not have access to your credit card number. We adhere to PCI-DSS compliance on all orders. |
| Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. Simply return the order to us and we will refund you in full. If once you have recieved your order you do not like the shade you can either return the items for a refund or swap them for a different colour. Please email or call us if you wish to do this. Also we accept returns on unused balls of wool if you have any left at the end of your project. |
| Reaching Us If you need to reach us, please email at woolnstuff@btconnect.com, alternatively, you can call on 01924 252367 (International +44 1924 252367) or write to us at Wilson House, Charlotte Street, Wakefield, West Yorkshire, WF1 1UL. |
| Privacy Policy Wool n Stuff Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Any goods returned should be in saleable condition. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. |
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