Terms and Conditions
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. All card payments are processed by Shopify. We are able to accept credit card payments over the phone if you prefer.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
We charge a flat Postage and Packaging (P & P) fee of £ 3.50 per order within the UK. Postage is free on UK orders over £ 15.00. Most items are sent by Royal Mail, however larger orders may be sent by courier.
International delivery is no longer available thanks to Brexit and the rise in shipping costs due to Covid.
We try to deliver your order right away. We dispatch all orders from stock. Orders placed before 11 am will be dispatched the same day. Most orders are sent by 2nd Class Royal Mail and should reach you within a couple of days. If our stock is incorrect we will contact you immediately to tell you and to see how you wish to proceed with your order.
We will email you when your order is posted to confirm it's on its way.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If your item is not in stock, we will always email you with the option to cancel your order if you would rather not wait or give you the option to change the shade. If an item has been discontinued and we have insufficient stock for your order, we will refund you straight away and email you to let you know we have done so.
For orders made from the UK 20% VAT is included. We supply a VAT invoice with all orders.
Credit Card Security
When the order is placed at our website, you will be directed to Shopify to make your payment. We do not have access to your credit card number. We adhere to PCI-DSS compliance on all orders.
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. Simply return the order to us and we will refund you in full. If once you have recieved your order you do not like the shade you can either return the items for a refund or swap them for a different colour. Please email or call us if you wish to do this. Also we accept returns on unused balls of wool if you have any left at the end of your project.
If you need to reach us, please email at firstname.lastname@example.org, alternatively, you can call on 01924 565740 or write to us at 46 Upper Kirkgate, Wakefield, WF1 1TQ.
Wool n Stuff Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
When you place an order we store your name, address, phone number and email address on our Shopify software which is password protected. You have a right to be 'forgotten' please email us at email@example.com and we will delete your data.
Your data is used as follows:
Name and Address: Is only ever used to send your parcel to you. We will not disclose this information.
Telephone Number: Will only be used if there is a problem with your order and we need to speak to you. This is the only time we will contact you by phone. Your phone number will never be disclosed to a third party.
Email address: If you have consented to receiving marketing emails your email address will be added to our mailing list held by Klaviyo which is password protected. We will not bombard you with emails, we normally send marketing emails and or discount vouchers no more than once a week. You can unsubscribe from our mailing list at any time using the unsubscribe link at the bottom of the email.
We may use your email address to contact you if there is a problem with your order.
We have not and never will sell our mailing list.
In the event of a breach been detected we will contact all customers by email to inform them of what has occurred.
Please note we do not store or have access to your payment details.
- Take and fulfil customer orders.
- Administer and enhance the site and service.
- Only disclose information to third-parties for goods delivery purposes.
Our website is hosted by Shopify in the US. By checking out and agreeing to our terms, you are agreeing to data being transferred to the US for the purpose of fulfilling your order.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Workshop Refund Policy
All workshop fees are payable on booking.
If you are unable to attend a workshop please give us a minimum of one weeks notice.
If you give less than one weeks notice, you will only get a refund if we are able to fill your place. If we are unable to fill your place, no refund or chance to swap your booking will be offered.
Cancelling with less than 48 hours notice will result in no refund.
We reserve the right to cancel workshops in unusual circumstances, however we try to avoid this if at all possible.
*In light of the corona virus outbreak we are suspending our workshop refund policy above. If you are already booked on a workshop and we have to postpone the workshop we will automatically transfer you to the new date or a different workshop. We will contact people direct regarding bookings.*